Refund & Cancellation Policy
Last updated: 4 October 2025
Fishon.my ("Fishon", "we", "our", or "us") is owned and operated by Kartel Motion Ventures (Business Registration No: 202203267096 (003441013-T)). This Refund & Cancellation Policy explains how cancellations, rescheduling, and refunds are handled for bookings made through our platform Fishon.my. By making a booking on Fishon.my, you agree to the terms outlined below.
Overview
Fishon.my acts as an online booking platform that connects anglers (customers) with captains and charter operators. All bookings are made directly between the customer and the operator, but Fishon.my facilitates secure payment and booking management.
We aim to ensure transparency and fairness for both parties when cancellations or changes occur.
Customer Cancellations
2.1Standard Cancellation
- Any cancellation made by the customer before the trip are non-refundable.
- However, refund could be made up to 50% depends on the company policies, minus any payment gateway, management and processing fees.
- Cancellations made less than 7 days before the trip are non-refundable.
2.2No-Show Policy
Failure to appear at the meeting location or time without notice is considered a no-show, and no refund will be provided.
Operator Cancellations
3.1Cancellation by Captain / Operator
- If the operator cancels a confirmed trip, the customer will receive a full refund, including service fees. This will be borne entirely by the operator.
- Operators who cancel trips without reasonable cause may face penalties, suspension, or removal from the platform.
3.2Weather & Safety Cancellations
No refund will be given if trips are cancelled due to:
- Bad weather
- Unsafe sea conditions
Except for force majeure cases such as major storms, government restrictions, or natural disasters.
Operators are responsible for informing customers and Fishon as soon as possible if such cancellations are necessary.
Refund Processing
- Refunds will be processed using the original payment method.
- Please allow within 14 working days for the refund to appear in your account (depending on your bank or payment provider).
- All refunds are subject to verification and may include minor deductions for processing or transaction fees imposed by payment gateways.
Changes & Rescheduling
Customers may request date changes directly through the Fishon platform or by contacting the operator.
- Requests made at least 7 days before the trip are typically allowed without penalty.
- Changes made less than 7 days before the trip depend on the operator’s availability and discretion.
- Each booking may be rescheduled only once unless otherwise agreed.
Dispute Resolution
- Fishon will mediate between both parties to reach a fair solution.
- Evidence such as chat history, payment receipts, and trip photos may be reviewed.
- Fishon’s final decision, after fair assessment, will be binding for refunds processed through our platform.
Non-Refundable Fees
The following are non-refundable once paid:
- Payment gateway and processing fees
- Promotional vouchers or coupon value
- Add-on services already fulfilled (e.g., catering, fuel surcharge, tackle rental)
Force Majeure
Fishon or the Operator shall not be liable for cancellations or delays caused by circumstances beyond their control, including but not limited to:
- Natural disasters
- Extreme weather
- Government restrictions
- War or strikes
In such cases, customers will be entitled to rescheduling as outlined in Section 3.2.
Policy Changes
Fishon reserves the right to update or modify this Refund & Cancellation Policy at any time. Changes will be effective once published on https://www.fishon.my/refund-policy. We encourage users to review this page regularly.
Contact Us
Kartel Motion Ventures
Email: support@fishon.my
Note
This Refund & Cancellation Policy is provided for transparency and does not constitute legal advice. For legal interpretation, please consult a qualified professional.